Privacy Policy

Last Updated: November 14, 2025

This Privacy Policy describes how ANDREW JAMES CREATIVE LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website at https://andrewjamescreative.com (the “Site”) and use our services.

1. Who We Are

Our website address is: https://andrewjamescreative.com. Our legal business name is: ANDREW JAMES CREATIVE LLC For any privacy-specific concerns, you can contact us at: andrew@andrewjamescreative.com

2. What Personal Data We Collect and Why

We collect information for several purposes, including to provide and improve our service, process your orders, and communicate with you.

A. Information You Provide to Us

• WooCommerce Orders: When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information (like username and password). This data is used to:
  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Comply with legal obligations, such as calculating taxes.
  • Send you marketing messages, if you opt-in.
• Attendee Information: For some products, we use the “WooCommerce Per-Quantity Attendee Fields” plugin to collect attendee information (like name and email) for each item purchased. This is used solely to manage your order and event/service access.
• Contact Forms (Gravity Forms): When you submit a contact form, we collect the data shown in the form fields (typically your name, email, and message). We use this information to respond to your inquiry.
• Email Marketing (MailerLite): If you choose to subscribe to our newsletter (either via a signup form or a checkbox at checkout), we collect your name and email address. We use this data to send you newsletters, offers, and marketing information. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

B. Information Collected Automatically

• Security Logs: To protect our site from malicious activity, our Login Lockdown plugin automatically collects and logs IP addresses from failed login attempts. This data is used to prevent security breaches and block attackers.
• Analytics (Google Analytics): We use Google Analytics to understand how visitors interact with our website. It collects data such as your IP address (which may be anonymized), browser type, pages visited, and the time spent on those pages. This helps us improve our website and services.
• Advertising & Marketing Pixels: We use third-party marketing tags (pixels) from Google, Pinterest, and TikTok. These tools use cookies to help us measure the effectiveness of our advertising, build target audiences, and track conversions from ads. This means data about your browsing behavior (e.g., products viewed, items added to cart, purchases made) may be shared with these platforms for advertising purposes.

C. Comments and Media

• Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
• Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Payments

We accept payments through Stripe (via the WooCommerce Stripe Gateway and the Gravity Forms Stripe Add-On).

When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

This includes:

• Name
• Email
• Address (Billing and Shipping)
• Phone Number
• Credit Card/Payment Details

This data is used to process your payment, prevent fraud, and fulfill your order.

Additionally, we use services like Stripe Tax and WooCommerce Tax to automate sales tax compliance. These services may receive your order total and address/location data to calculate the correct tax for your purchase.

Please review the privacy policies for these providers for more details:

• Stripe Privacy Policy: https://stripe.com/privacy
• WooCommerce/Automattic Privacy Policy (for Tax services): https://automattic.com/privacy/

4. Cookies

Cookies are small files stored on your device. We use them for essential functions, analytics, and marketing.

• Essential Cookies: These are necessary for the website to function. This includes cookies from WordPress to manage login sessions, and cookies from WooCommerce to keep track of your cart contents (woocommerce_cart_hash, woocommerce_items_in_cart).
• Comments: If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year.
• Login: Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
• Analytics & Marketing Cookies: As described above, Google Analytics, Google Ads, Pinterest, and TikTok all set their own third-party cookies to track user behavior and measure ad performance.
• Stripe: Our payment gateway sets cookies to process payments securely and detect fraud.

5. Who We Share Your Data With

We do not sell your personal data. We only share it with the following third parties to provide our services:

• Payment Processors: Stripe, to process your payments.
• Tax Services: Stripe Tax and WooCommerce Tax (Automattic) to calculate sales tax.
• Email Marketing: MailerLite, to manage our newsletter subscriptions.
• Analytics: Google Analytics, to understand site traffic.
• Advertising Platforms: Google, Pinterest, and TikTok, for conversion tracking and remarketing.
• Email Delivery: We use Google / Gmail to send transactional emails (like order confirmations and password resets).
• Spam Detection: Visitor comments may be checked through an automated spam detection service (like Akismet).
• Password Resets: If you request a password reset, your IP address will be included in the reset email.

6. How Long We Retain Your Data

We retain data only for as long as necessary.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
• User Accounts: For users that register on our website, we store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
• Order Information: We retain customer order records for 7 years to comply with legal, tax, and accounting obligations.
• Contact Form Entries: We may keep contact form submissions for a limited period for customer service purposes, but we do not use them for marketing.
• Security Logs: Security logs are typically kept for a period of 14 to 60 days.
• Email Logs: Our WP Mail Logging plugin stores a record of all emails sent from our site (e.g., order confirmations, password resets) for a limited time for debugging and auditing purposes.

7. What Rights You Have Over Your Data

If you have an account on this site, have placed an order, or have left comments, you have the right to:

• Access: Request to receive an exported file of the personal data we hold about you.
• Erasure: Request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal (e.g., tax records), or security purposes.
• Opt-Out: You can opt-out of email marketing at any time by using the “unsubscribe” link in our emails.

To exercise these rights, please contact us at andrew@andrewjamescreative.com.

8. Where Your Data Is Sent

Your data is processed on servers that may be located around the world. Many of our third-party service providers (like Stripe, Google, and MailerLite) are based in the United States or other countries. When you use our site, you consent to the transfer of your information to these providers.