Customer Support

Welcome to the ANDREW JAMES CREATIVE LLC support page. We are here to help with any questions or issues you may have.

How to Contact Us

Email (Fastest Response): For all order inquiries, product questions, or technical issues, please email us directly at andrew@andrewjamescreative.com. We aim to respond to all inquiries within one business day.
Contact Form: You can also use the contact form below to send us a message.

Support

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Frequently Asked Questions (FAQ)

1. How do I access my digital products after purchase? You will receive two emails: an order confirmation and a separate email with your secure download links. If you do not see the download email within 15 minutes, please check your spam/junk folder.

2. What is your refund policy? We have different policies for our products and services:

Services: If you are not satisfied with a service, please contact us within 14 days of purchase to discuss a potential refund on a case-by-case basis.
Digital Products: All sales of digital products are final. Due to their immediate, non-returnable nature, we do not offer refunds or exchanges once an order is confirmed.

(You can see the full policy on our Terms Of Service page.)

3. I’m having a technical problem with a digital file. We’re happy to help. Please email us at andrew@andrewjamescreative.com with your order number and a clear description of the problem you are facing.

Our Business Information

ANDREW JAMES CREATIVE LLC https://andrewjamescreative.com

For full details on your rights, data privacy, and all sales, please review our:

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